Frequently asked questions
1. Orders & Payment
We accept all major credit and debit cards, PayPal, and other secure payment methods available at checkout, giving you flexibility and peace of mind.
Absolutely. All transactions are processed via Shopify’s secure, PCI DSS-compliant payment gateway, which uses advanced encryption to protect your financial details. SHEVEREIGN does not store or access your full card information.
We process orders promptly to ensure fast delivery, so changes or cancellations may not always be possible once an order is confirmed. If you need assistance, please contact support@shevereign.com.au immediately, and we will do our best to help.
2. Shipping & Delivery
All orders are carefully packed and shipped directly from our Melbourne, Australia warehouse for reliable and efficient delivery.
Yes. All orders are shipped in SHEVEREIGN’s exclusive tear-strip courier box, designed for strength and a premium appearance. While the box features the SHEVEREIGN logo, it does not disclose product types or contents. Inside, your items are elegantly presented in our signature premium packaging, ensuring both privacy and a luxurious unboxing experience.
Standard shipping within Australia typically takes 2–4 business days, while express shipping usually arrives within 1–2 business days. International delivery times vary by destination.
Yes. Once your order has been dispatched, you will receive a tracking number by email so you can follow your delivery every step of the way.
3. Product Use & Care
Yes. Our products are crafted from body-safe materials and meet strict quality and safety standards. Our electronic items are compliant with RoHS and RCM regulations, and selected products also carry CE certification for international safety compliance.
We use premium, body-safe silicone and ABS plastics, free from phthalates and other harmful chemicals, ensuring both comfort and safety.
We recommend using warm water with mild, unscented soap or a dedicated toy cleaner. After cleaning, dry thoroughly and store your product in a cool, dry place away from direct sunlight to maintain its longevity.
Yes. Each SHEVEREIGN product includes a detailed instruction manual covering usage and charging (if applicable). Please read the instructions carefully before use.
4. Returns & Warranty
Due to the intimate nature of our products and for hygiene and safety reasons, we cannot accept returns or exchanges for change of mind, even if unopened or unused. This ensures every customer receives a product that meets our strict hygiene, quality, and safety standards.
All SHEVEREIGN products come with a 1-year warranty from the date of purchase. If your product develops a fault, please contact support@shevereign.com.au as soon as possible (ideally within 7 days of discovering the issue) with your order number, purchase date, product name, and a description of the issue, including images or videos where possible. This helps us resolve the matter promptly.
Eligible refunds are typically processed within 7–10 business days of receiving and inspecting the returned product. Refunds are always issued to the original payment method used at checkout.
5. Privacy & Confidentiality
Yes. We follow strict data protection policies and never share your personal information with third parties without your consent.
No. All orders are shipped in SHEVEREIGN’s exclusive tear-strip courier box, designed for both durability and a premium look. While the box features the SHEVEREIGN logo, it does not indicate the contents or product type. Inside, your order is carefully presented in our premium product packaging, ensuring your privacy and delivering a luxurious unboxing experience.
No. We value your privacy and only use your information for order processing and customer support. Your privacy and data security are always our priority.
6. Other Questions