Shipping Policy

Order Processing

-All orders are processed and dispatched from our Melbourne, Australia warehouse within 2 business days (excluding weekends and public holidays).
-During peak periods or promotional events, dispatch times may be slightly longer.
-Once your order has been processed, you will receive a shipping confirmation email with tracking details.

Shipping Methods & Cost

Australia:

SHIPPING OPTION	ESTIMATED DELIVERY TIME	COST
STANDARD SHIPPING During sale periods dispatch may be delayed by 3–5 business days	Metropolitan areas: 2–5 business days   Regional & Remote areas: 5–7 business days Estimated delivery time excludes weekends	FREE Orders $100 AUD and over $9.00 AUD Orders under $100 AUD
EXPRESS SHIPPING During sale periods dispatch may be delayed by 3–5 business days	Metropolitan areas: 1–2 business days Regional & Remote areas: 2–4 business days	$13.50 AUD  All orders

International Orders:

-Delivery times vary depending on the destination and selected shipping method.
-Estimated delivery times will be provided at checkout. Customs clearance procedures may affect delivery times.

All delivery times are indicative and may vary depending on courier operations and destination.
Shipping charges are calculated at checkout and depend on the delivery address and chosen shipping method.
Free shipping promotions (if offered) will be applied automatically when eligible.

Order Tracking

-A tracking number will be emailed to you once your order has shipped.
-You can track your package using the provided link to monitor its progress in real time.
-You may also track your order directly via our Order Tracking page for the latest updates.

Discreet Packaging

-All orders are shipped in SHEVEREIGN’s exclusive tear-strip courier box, designed for durability and a premium look.
-While the box features the SHEVEREIGN logo, it does not disclose product types or contents.
-Inside, your order is elegantly presented in our premium product packaging, ensuring your privacy and delivering a luxurious unboxing experience.

International Taxes & Duties

-International orders may be subject to customs duties, taxes, or import fees determined by your local authorities.
-These charges are not included in our prices or shipping fees and are the responsibility of the recipient.
-Please check with your local customs office for details before placing an order.

Lost or Damaged Shipments

-In the rare event your order is lost or arrives damaged, please contact support@shevereign.com.au as soon as possible.
-We will assist in tracking the shipment or arranging a replacement where applicable.

Contact Us

For any shipping-related inquiries, please contact our customer support team at support@shevereign.com.au.